SHOP POLICIES  

From ordering and shipping to repairs and hours here are some of the basics to answers common queries.

1:ORDERS

Ordering is simple. We do not sell online because we want to ensure a proper fit and need for your purchase. After a virtual or in person appointment and consultation a deposit of half down for any custom order will be taken and work will be put in que for your bespoke headwear. Once finished, we will call to take payment on the remaining balance and will then ship your hat. if not getting a custom, balance in full for product via a virtual appointment will have the hats packaged and shipped within 2 days of purchase. 

2:SHIPPING

The Hen House & Brass Rooster are accustomed to a wide variety of shipping needs. We ship worldwide and can accommodate  most needs. USPS is our preferred shipping method. Making sure all headwear arrives in as pristine shape as possible is our goal. If you are 1 state or half a world away, there is nothing stopping you from owning a beautiful hat from Hen House Hats. 

3:Repairs & Cleaning

We offer a full variety of repair, restoration & cleaning services for proper headwear of all kinds. From simple cleanings, new sweatbands, new trimmings, custom ribbons to full refurbishment of family and historical pieces we can do most things. We can not however give a quote without seeing the hat. There are many factors that go into the repair and cleaning work i.e. Is the hat wool or fur or straw, what kind of straw, what kind of damage has been incurred, was the hat custom or mass produced. Some issues with vintage headwear can not been seen, such as dry rot or damaged leather or composite sweatbands. Due to these factors please call or email before sending your headwear. When you do send a piece in for work please include a note with your requests and contact information and we will call you once it arrives in shop and has been evaluated. 

4:RETURNS

Returns on unworn purchases that are not custom made are accepted. Purchases will be refunded when appropiate or exchanges for sizing when available. By consulting with each customer first the need for returns is very low, and that is our goal. 

5: Hours

Phones are answered during staffed hours during the week. in general those hours are:

PHONES: Tuesday through Saturday 11-5ish

APPOINTMENTS: Wednesday through Saturday 11-5ish